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Our most common questions from parents about using Kowalah.
Registering as a parent
How do I launch a Booking Request?
Who are the Kowalahs?
Where is Kowalah available?
What bank details do you require?
Is there a registration or subscription fee?
How do I book a Kowalah?
New Kowalah FAQ - for Parents
Can Team Kowalah do manual bookings so I don't have to use the app?
What is a Preferred Kowalah?
How do I make a Regular Booking request?
What information of mine is shared with the Kowalahs?
What happens on a Snow Day?
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At the start of the booking
Will Kowalahs travel with my kids during a booking?
What happens if my Kowalah doesn't arrive?
What happens when the Kowalah arrives?
At the end of the booking
How do I rate my Kowalah?
What if I come back later than planned?
What if I come home early?
Do I have to pay the Kowalah for travel time?
How are Kowalahs paid?
Is there an additional fee for paying by Credit Card?
What if I have been incorrectly charged?
Will I get a receipt?
What is the Kowalah Pricing policy?
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