We understand that plans change, or children become unwell, and parents may need to cancel a booking.
We request that parents let us know as soon as possible so that we can alert you, and so that you can make other arrangements and accept other bookings for that day or night.
We do provide a cancellation policy that protects you from short term cancellations:
- If a parent cancels with more than 48 hours notice there is no charge
- If parents cancel within 48 hours of a booking we will charge the parent £10 of which £8 will be passed to you unless we can provide you with another booking to replace the cancelled booking.
- If a parent cancels within two hours, or you arrive at their house and they cancel or are not there, then we will charge them the 3 hour minimum booking.
You will receive any cancellation payments as normal on the following day.