How do I deliver a great Kowalah service?

Profile

• My profile photo looks great (I’ve looked at the FAQ’s for suggestions)
• My “About Me” section is well written and shows off my abilities
• My address and postcode is correct
• My mobile number is correct

Getting bookings

• I respond to Kowalah notifications as soon as I get them
• If I can’t accept a booking I decline the notification rather than ignoring it
• I ensure I don’t double book myself
• When accepting a booking I make sure I have suitable transport to get there and back
• I let local people know I’m on Kowalah

Before the booking

• Within 24 hours of being booked I telephone the parents using the Intro Call button
• I ask the parents of any difficulties finding their house or any special requirements
• I answer any questions they may have about me or my experience
• I ask about the children and any special needs they may have
• I don’t ask the parents to provide me with any transport to or from the booking
• If I don’t feel comfortable with the family I’ll email [e-mail] to cancel
• I text the parents on the morning of the booking to say I am looking forward to seeing them
• I download age related activity packs (I’ve found out where from on Kowalah FAQ’s)
• I attend every booking I’ve accepted

During the booking

• I arrive at the booking 10 minutes early
• I don’t bring any friends or family with me to a booking
• I make sure I’ve brought my phone and a charger to the booking
• I quickly confirm if there is phone signal or if I need to get onto the wi-fi network
• I take my shoes off at the door
• I ask to meet the children and get down to their level to speak with them
• I provide the Kowalah checklist to the parents to complete
• I respect the parent’s routine and rules for the family
• I ask if there are any other jobs that I can help with while they are out
• I read the completed checklist and ask the parents if there is anything unclear
• I start the Kowalah timer at the correct time, and in view of the parents
• I clear away any toys, games, dishes or cups that are used during the booking
• If I have any concerns during the booking (about the app, my safety, or the children) I email [e-mail]

At the end of the booking

• I stop the Kowalah timer promptly as the parents return
• I update the parents on events at home while they were out
• I promptly pack up my things and prepare to depart
• I ensure I have suitable transport to get myself home
• I thank the parents and wish them a good evening