Profile
- My profile photo looks great (I’ve looked at the FAQ’s for suggestions)
- My “About Me” section is well written and shows off my abilities
- My address and postcode is correct
- My mobile number is correct
Getting bookings
- I respond to Kowalah notifications as soon as I get them
- If I can’t accept a booking I decline the notification rather than ignoring it
- I ensure I don’t double book myself
- When accepting a booking I make sure I have suitable transport to get there and back
- I let local people know I’m on Kowalah
Before the booking
- Within 24 hours of being booked I telephone the parents using the Intro Call button
- I ask the parents of any difficulties finding their house or any special requirements
- I answer any questions they may have about me or my experience
- I ask about the children and any special needs they may have
- I don’t ask the parents to provide me with any transport to or from the booking
- If I don’t feel comfortable with the family I’ll email help@kowalah.com to cancel
- I text the parents on the morning of the booking to say I am looking forward to seeing them
- I download age related activity packs (I’ve found out where from on Kowalah FAQ’s)
- I attend every booking I’ve accepted
During the booking
- I arrive at the booking 10 minutes early
- I don’t bring any friends or family with me to a booking
- I make sure I’ve brought my phone and a charger to the booking
- I quickly confirm if there is phone signal or if I need to get onto the wi-fi network
- I take my shoes off at the door
- I ask to meet the children and get down to their level to speak with them
- I provide the Kowalah checklist to the parents to complete
- I respect the parent’s routine and rules for the family
- I ask if there are any other jobs that I can help with while they are out
- I read the completed checklist and ask the parents if there is anything unclear
- I start the Kowalah timer at the correct time, and in view of the parents
- I clear away any toys, games, dishes or cups that are used during the booking
- If I have any concerns during the booking (about the app, my safety, or the children) I email help@kowalah.com
At the end of the booking
- I stop the Kowalah timer promptly as the parents return
- I update the parents on events at home while they were out
- I promptly pack up my things and prepare to depart
- I ensure I have suitable transport to get myself home
- I thank the parents and wish them a good evening
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