Why was I not selected when I said I was available?

When parents make a booking request we notify a shortlist of suitable Kowalahs based on our booking algorithm.  We look at:

• Kowalahs the parents have used before and rated highly
• Kowalahs with high ratings from other parents
• Kowalahs closest to the parents
• and other criteria....

Once you, and the other Kowalahs, have confirmed or declined your availability for the requested date we present the parents with a shortlist of available Kowalahs and their profiles for the parent to choose from.

Parents may make this decision on a number of factors:

• Who they have used most recently
• Previous experiences
• Profile photos and About Me sections
• Ratings
• DBS certificates

If we see that you are getting selected less than is typical we'll work with you to improve your profile.