We understand that emergencies happen and sometimes you'll need to cancel a booking. Please inform us as soon as possible so we can make other arrangements for the parents.
Please log a support ticket by emailing firstname.lastname@example.org or logging a support request at the top of your screen now.
We do track cancellations - they influence the booking algorithm determining how often you show up in future searches.
You should consider a confirmed Kowalah booking just like any other job commitment - it is a commitment that you have made to a family who have chosen you and you are expected to meet that even if you get invited to something else. Kowalah is a flexible platform where you get to choose when to work, but having made that choice you are expected to commit to it.