Our cancellation policy is detailed below and is intended to be as fair as possible to both parents and Kowalahs. A Kowalah can only accept one booking at any one time, and if you cancel at short notice they don't have an ability to earn.
Our Cancellation Policy
There is no fee if the cancellation is made 48 hours or more in advance.
Cancelling within 48 hours of the booking incurs a £10 charge.
If you cancel within 2 hours of a booking starting you will be charged the 3 hour minimum booking period (£30 for a standard booking or £39 for a same day booking), as your Kowalah will already be preparing to make their way to you.
If you cancel at the point your Kowalah has arrived at your house you will be charged for the number of hours you had booked.
If you cancel an overnight stay on the same day you will be charged £40.
All cancellation fees apply to same day bookings that have just been booked.
All cancellation fees apply regardless of the reason you need to cancel, whether that be change of plans, children's illness or any other cause.
New Years Eve
Any New Years Eve bookings cancelled with less than one week's notice will be charged £30.