Kowalah searches will always provide a selection of local childcare providers to give you a choice of Kowalahs that are available at the time you have requested. We will always prioritise Kowalahs that you have used before and rated highly, but if these are unavailable or do not respond within a predetermined time we'll widen our search.
When you make a booking you will be able to tick or untick Kowalahs you have used before to classify them as Preferred Kowalahs. A Preferred Kowalah will receive an additional notification that you really want them, and they will also appear in your Waiting Room even if they haven't accepted yet or have declined so you can decide whether to choose another Kowalah.
We are always optimising our searches to get the right balance between a quick result and familiar faces.